Novant Health is prepared to care for you. Call your physician if you think you have the coronavirus or call 877-9NOVANT if you don’t have one.
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Resources & FAQs
Take this screening assessment to determine your risk level and determine next steps.
Options include e-visits and video visits (on-demand or scheduled).
Log in with your MyChart account to begin your virtual care visit.
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Call your doctor before leaving home if you think you’ve been exposed to the coronavirus or have symptoms.
Please note, visitor restrictions are in effect at our clinics.
If you don't have a primary care doctor, call our helpline to determine your next steps.
For weekend screening services, please visit the Novant Health GoHealth Urgent Care location closest to you.
Find a center near you
In Brunswick County, please visit Novant Health Oceanside Convenient Care.
Dedicated drive-up screening centers are available to help you determine if you should be tested for the coronavirus, without leaving your vehicle.These locations are open Monday to Friday, 8 a.m. to 5 p.m.
13 Medical Campus Drive
16525 Holly Crest Lane, Suite 120
111 Gateway Center Drive
3330 Siskey Parkway
315 Mocksville Avenue
903 Randolph Street
600 Highland Oaks Drive
Novant Health GoHealth Urgent Care locations are also open for screenings with online check-in, including on weekends.
Check this page regularly for updated locations and hours.
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Out of concern for the health and well-being of our patients and to help control the spread of respiratory illnesses such as the coronavirus, Novant Health is restricting visitation for patients in our hospitals except for laboring mothers and patients who are minors (under age 18). Read more »
Consider visiting the emergency room if your symptoms are severe or you have another medical emergency.
Triage tents are available at our emergency departments to help screen patients who may need to be tested for the coronavirus.
To protect the health and safety of our patients and team members, Novant Health is limiting the number of visitors that come with patients to its ambulatory clinics:
Please note: Additional restrictions apply at our women's health clinics and Cancer Institute clinics.
If you or a potential visitor are experiencing symptoms, call your healthcare provider before driving to the clinic.
Our goal is to protect our patients and treat our visitors and families with compassion and respect. There are unique situations that may arise that will require judgement, and we will work with these families to make their experience with us remarkable.
Our team members are wearing masks to protect our patients and our communities.
Have a fever and a cough?A mask will be available for you to wear during your visit. Please do not take a mask if you do not have a fever or respiratory symptoms.
Novant Health has made the decision to reschedule nonessential surgeries, procedures and preventive care appointments, effective March 18. Rescheduling these appointments will minimize the risk of spreading the coronavirus and also allows us to conserve critical resources and focus care on those who need it most.
Nonessential appointments include physical and well-checkups, as well as mammograms. Clinics will contact patients if their appointments need to be rescheduled. Patients do not need to call the helpline or the clinic to change their appointment.
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Search Novant Health MyCommunity for free or reduced-cost services like transportation, food assistance, job training and more.
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The outbreak of a new coronavirus in late 2019 in Wuhan City, Hubei province, China, can now be found around the world, including the United States. The virus is now called SARSCoV-2 and the disease that causes it is called COVID-19.
For COVID-19 infections, reported illnesses have ranged from infected people with little to no symptoms to people becoming severely ill or even dying. Symptoms can include: fever, cough and shortness of breath. Symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.
We understand that the virus spreads through close person-to-person contact. Much like influenza, when an infected person coughs or sneezes, respiratory droplets are produced with potential to affect those nearby. COVID-19 is also spread through contact with fecal matter.
Currently, no vaccine is available to prevent COVID-19 infection. The best way to prevent infection is to avoid exposure to this virus. The Centers for Disease Control (CDC) recommends everyday preventive actions to help limit the spread of respiratory viruses, including:
The best thing you can do right now is stay informed with accurate information and do what you can to reduce your chances of catching any respiratory viruses.
Here’s what we think is most important to know:
Washing your hands is the best defense
Frequently wash your hands with soap and water for 20 seconds. And please try to stay away from touching your face. An alcohol-based hand sanitizer can be used as an alternative, but hand-washing is your best defense.
We are asking individuals who feel they may have symptoms of – or be infected with – the coronavirus to call ahead before arriving for an appointment at a Novant Health office. We will triage you by phone or MyChart to get you to the right place for further evaluation and screening. This will help you get care quickly while decreasing the risk of exposure to yourself or others.
If you do have symptoms that concern you, use our coronavirus assessment tool for recommendations on where to go for further evaluation and screening. Our 24/7 coronavirus helpline is also available for questions at 1-877-9NOVANT.
Putting distance between yourself and other people is key to helping curb the spread of the coronavirus. This is especially important for people who are at higher risk of getting very sick.
If you need care that’s not coronavirus-related and not an emergency, consider virtual health options. Novant Health offers virtual care through MyChart and TytoCare to help save you a trip to your physician’s office. For severe symptoms or a medical emergency, call 911.
It’s important to stay informed with accurate, up-to-date information. Check back here for updates or visit Coronavirus.gov for more resources.
Currently, it is not recommended that an asymptomatic individual wear a mask. One danger from wearing the same mask over and over again is that if the coronavirus contaminates the environment, it will stick to the mask and you could contaminate yourself. As the surgeon general of the U.S. said, please do not go and buy a lot of masks as the use of facemasks is crucial for health workers and other people who are taking care of someone infected with COVID-19 in close settings. You should only wear a mask if a healthcare professional recommends it.
Yes. The CDC recommends using alcohol-based hand sanitizers with more than 60% ethanol or 70% isopropanol. Washing your hands often with soap and water for at least 20 seconds is equally effective.
Yes. We understand this is a time of stress and uncertainty for many in our communities. Novant Health has been hard-at-work building on our preparedness plans and our infectious disease experts are closely monitoring this ever-evolving situation. The best thing you can do right now is stay informed with accurate information, stay calm and do what you can to reduce your chances of catching any respiratory viruses. This includes washing your hands and, if you have respiratory symptoms, calling your healthcare provider before arriving for an appointment to limit the spread of illness. For severe symptoms or a medical emergency, call 911.
If you have traveled from an affected area, and you develop symptoms during that period such as fever, cough or trouble breathing, we recommend seeking medical advice by first calling your Novant Health provider before you go. This is so we can work on providing you a plan for care without potentially exposing others. While sick, avoid contact with people, don’t go out and delay any travel to reduce the possibility of spreading illness to others.
Following guidelines from the U.S. Surgeon General and the American College of Surgeons, Novant Health has made the decision to reschedule nonessential surgeries, procedures and preventive care appointments, effective Wednesday, March 18 until at least the end of April.
Rescheduling these appointments will minimize the risk of spreading the coronavirus among patients, visitors and healthcare providers. It also allows us to conserve critical resources and focus care on those who need it most.
Clinics will contact patients if their appointments need to be rescheduled. Patients do not need to call the helpline or the clinic to change their appointment at this time.
Nonessential appointments include physical and well-checkups, as well as mammograms. All Novant Health providers will be assessing other appointments to determine what non-preventive care should be postponed. Patients who fall into this category will receive communication from their healthcare provider with further instructions.
To protect the health and safety of patients and team members, Novant Health is limiting visitation in all acute care facilities in North Carolina, as well as our ambulatory clinics. Please see below for those guidelines.
In our hospitals:
Currently, no visitors will be permitted in our acute care facilities except for laboring mothers and patients who are minors (under age 18).
As a reminder, visitors who meet these exceptions must be healthy (no cough, fever or flu-like symptoms) and at least 13 or older unless seeking medical care. Additional exceptions may be granted in special circumstances, such as end-of-life care.
In our ambulatory clinics:
We are asking all patients to strongly consider coming to their office visit alone. If it’s necessary, we have these limitations in place:
We appreciate your help and understanding as we navigate this together.
Yes. All community events and classes at our facilities are cancelled until further notice, including lactation classes, facility tours and Baby Cafés. We encourage expecting moms to consider these two online class options:
Novant Health supports stay-at-home orders across North Carolina. In order to prevent our hospitals from becoming overwhelmed, this action is necessary. The coronavirus is spreading rapidly across the state, and without an order to stay home, our front line medical care teams are at risk. Our system simply cannot support the surge of critical patients should the virus reach levels seen elsewhere.
The safety of our patients, team members, and the communities we serve are at risk without an immediate change in behaviors to reduce the spread of the virus. While difficult, this order will help to preserve critical supplies and ensure we can care for the most vulnerable when they need us most.
Once stay-at-home has passed, Novant Health is committed to working with county, state, and national leaders to help our communities restore good health and prosperity.
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